# Terms of service

*Last updated 11 June 2026 · Lexicanon is operated by Govannon, a company based in the Netherlands.*

**The short version:** pay for the seats you use, your data stays yours, record
people legally, double-check AI output before acting on it, and you can cancel
whenever you like.

## 1. Who you're dealing with

These terms are an agreement between you (or the organisation you represent) and
Govannon, the Dutch company that builds and operates Lexicanon. "The service"
means the hosted product, the desktop app, and — where you've licensed it — the
self-hosted edition.

## 2. Your account

Keep your sign-in details safe and your account information accurate. Seats are per
person — sharing one login between people breaks both the pricing model and the
audit trail, so don't.

## 3. Record people legally

This is the important one. Lexicanon records and transcribes conversations. **You
are responsible for using it lawfully** — recording and consent rules differ by
country (and in some places by state or province). Get consent where the law
requires it, and tell people they're being recorded where the law requires that.
"No bot joins the call" is a product feature, not an exemption from telling people.

## 4. Your content is yours

You own your recordings, transcripts, summaries, and everything else in your
workspace. You give us only the permission we need to operate the service: storing
your content, processing it (see the [privacy policy](/privacy.md) for who
processes what), and showing it back to you and your team. We never use it to train
AI models and we never sell it.

## 5. AI output can be wrong

Transcription and summarisation are done by AI. It's good, and we ground every
claim in the actual audio — but it can still mishear words, mislabel a speaker, or
miss nuance. Check the output before you rely on it for anything that matters.
Lexicanon's output is not legal, medical, or financial advice, and meeting
summaries are not minutes in the formal/legal sense unless a human has verified
them.

## 6. Fair use

Don't use the service to break the law, and don't break the service. Specifically:

- No recording people unlawfully (see point 3).
- No storing or processing content that's illegal where you or we operate.
- No reselling access to the service — unless you're on a white-label agreement,
  which exists for exactly that.
- No probing, overloading, or attacking the infrastructure. Found a security
  issue? Tell us at demo@lexicanon.com — responsible disclosure is welcome and
  appreciated.

## 7. Paying

Prices are in euros, per user, as listed on the pricing section — annual or
monthly. On Cloud plans, hours beyond your pool are billed at our actual provider
cost, with no markup. Self-hosted licences are flat annual fees. If a payment fails
we'll remind you before anything is suspended; we don't delete data over a missed
invoice.

## 8. Leaving

Cancel any time; it takes effect at the end of your billing period. Export your
data first — it's yours. After your workspace closes, we delete your data as
described in the [privacy policy](/privacy.md). We can end the agreement too, but
only for breach of these terms — with notice and a chance to fix it where that's
reasonable, immediately for serious abuse.

## 9. Availability

We aim for boring, dependable uptime and announce maintenance when we can. Formal
uptime guarantees (SLAs) exist on Enterprise agreements; on other plans we promise
effort, not numbers.

## 10. Liability, in plain words

We build carefully, but no software is perfect and the service is provided as-is to
the extent Dutch and EU law allows. If something goes wrong that's our fault, our
total liability is capped at what you paid us in the twelve months before the
problem. We're not liable for indirect damage like lost profits or lost business.
None of this limits liability that the law says can't be limited — such as damage
caused by intent or gross negligence on our part.

## 11. Changes to these terms

We may update these terms as the product evolves. For meaningful changes, account
holders get at least 30 days' notice by email or in the app. Continuing to use the
service after that means you accept the new terms; if you don't, you can cancel and
export your data as in point 8.

## 12. Law and disputes

These terms are governed by Dutch law, and disputes go to the Dutch courts. But
genuinely: if something's wrong, email demo@lexicanon.com first. Nearly everything
is fixable faster by talking than by lawyering.

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